Order Info

  • Backorder or Special Order Products

    In the event that a product is on backorder, the customer will be notified and given the option of canceling their order or waiting for the product to arrive. We make every effort to keep our site updated with backorder information, however, we may occasionally miss something. We try to label al...
  • Expedited Shipping

    When choosing an expedited shipping option please bear in mind that we require time to process and package your order before it leaves our warehouse.  We are typically able to process and package orders for shipment within 48 hours of when the order was placed. We ship our expedited orders via U...
  • How can I return an item?

    To return an item log into your account, click on "orders" and you will see a link to return items. You can also give us a call or send an email.  Please have your order number ready when calling. At this time, we do not cover any return shipping expenses. We no longer charge a restocking fee, ...
  • How can I search for a product?

    You can use the search box in the upper right-hand corner of our website to search for products or part numbers.  When searching for an item search by part number if you have it or include your model number for more accurate search results. Examples:  "Advantage auger motor" "GNDC33 pilot assemb...
  • How can I track my order?

    We typically ship all orders within 48 business hours.  As soon as your order is packaged for shipment we will send you an e-mail with your tracking information.  If you feel sufficient time has passed please look through your junk or spam folder for tracking information. Alternately, you can cl...
  • How will my order ship?

    We ship via Priority Mail, UPS and FedEx.  The majority of our items are shipped from our Montana warehouse and either ship FedEx or UPS. Once your order has been shipped you will receive an automated e-mail that will provide tracking information.
  • Order Status

    Order Status Has my order shipped? Click the " My Account / Order Status" link at the top right-hand side of our site to check your order's status. Please allow 48 hours after placing your order for the status to be updated. During our busy season, we occasionally fall behind on updating order ...
  • Using Amazon Pay

    We have added the option of using Amazon Pay checkout service.  Amazon will manage your payment information and shipping address.  Just click on the Amazon Pay button and you will be re-directed to Amazon's website to login.  You will then be brought back to our site to check out with your Amazon...
  • Warranty Info

    Do the parts that I purchased have any sort of warranty? Yes, most items do have a warranty.  We are a dealer for many different brands and items and the warranty will vary based on the product and the manufacturer.  All warranty is provided through the manufacturer, not Mountain View Hearth Pro...
  • When will my order ship?

    We are typically able to ship your order within 48 business hours of when the order was placed. During the fall and winter months, it may take slightly longer. Business hours are Monday - Friday from 8-6 pm.   For more specific information, please see the description of processing time on the ite...
  • Where Is My Order?

    We understand that our customers hope to receive their replacement parts as soon as possible to complete repairs and get their heating appliances up and running again. We strive to process, pack, and ship orders as quickly and accurately as possible. Customers frequently reach out to us wondering...